Ledger Wallet Support

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Clearing Cache in Ledger Live: When and How

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Ledger Live stores temporary data (cache) to improve performance, but corrupted or outdated cache files can cause issues like missing transactions, incorrect balances, or synchronization errors. Clearing the cache often resolves these problems without affecting your accounts or private keys.

This guide explains:
✅ When to clear the cache
✅ How to clear cache safely
✅ What happens after clearing cache

Please download the last update of Ledger Live Application:

1. Ledger Live for Windows 10/11

2. Ledger Live for MAC

3. Ledger Live for Android

🔍 When Should You Clear the Cache?

Clear Ledger Live’s cache if you experience:

  • Missing or delayed transactions
  • Incorrect balance displays
  • Accounts failing to sync
  • App freezing or crashing
  • “Something went wrong” errors

⚠ Note: Clearing cache does not delete your accounts, recovery phrase, or private keys.

🛠️ How to Clear Cache in Ledger Live

On Desktop (Windows/macOS/Linux)

  1. Open Ledger Live.
  2. Go to Settings > Help > Clear Cache.
  3. Click “Clear Cache” and confirm.
  4. Restart Ledger Live.

On Mobile (iOS/Android)

  1. Open the Ledger Live app.
  2. Tap Settings > Help > Clear Cache.
  3. Confirm and restart the app.

⚡ What Happens After Clearing Cache?

  • Ledger Live will resynchronize all accounts (may take a few minutes).
  • Transaction history reappears (no data is lost).
  • Balances update to reflect the latest blockchain state.

🔒 Security Considerations

✔ No private keys are affected (they remain on your Ledger device).
✔ Recovery phrases stay intact (clearing cache doesn’t modify wallet data).
✔ Re-syncing is automatic (no manual re-adding of accounts).

🚨 Troubleshooting: If Clearing Cache Doesn’t Help

  1. Check your internet connection.
  2. Update Ledger Live (Settings > Help > Check for updates).
  3. Re-add problematic accounts (Settings > Accounts > Remove & re-add).
  4. Contact Ledger Support if issues persist.

✅ Best Practices

✔ Clear cache every few months to prevent glitches.
✔ Bookmark official Ledger sites to avoid phishing.
✔ Never enter your recovery phrase to fix sync issues.

📌 Final Notes

Clearing cache is a quick, safe fix for many Ledger Live issues. If problems continue, check for firmware updates or consult Ledger Support.

Need help? Visit:

Keep your Ledger Live running smoothly—clear cache when needed! 🔄